Frequently Asked Questions (FAQs)
🛍️ ORDERING & SHOPPING
1. How can I place an order?
Browse our collections, select your favourite product, choose the required options, and click “Add to Cart” or “Buy Now.” Follow the checkout steps to complete your order.
2. Do I need an account to place an order?
An account may not be required if guest checkout is available. Creating an account is recommended so you can easily track orders and manage your details.
3. How can I check my order status?
You can check your order status through My Account → My Orders or use the Track Order option with your order details.
4. Can I modify my order after placing it?
Order modifications depend on the processing status. Please contact our customer support team as soon as possible. Once an order has been shipped, changes may not be possible.
🚚 SHIPPING & DELIVERY
5. Where do you deliver?
We currently deliver to serviceable locations across India. Delivery availability may depend on your PIN code.
6. How long will my order take to arrive?
Estimated delivery time may vary depending on your location, product availability and courier service. The estimated delivery date will be shown during the ordering process wherever available.
7. How can I track my shipment?
Once your order is dispatched, you will receive tracking information through your registered contact details. You can also use our Track Order option.
8. Is shipping free?
Free shipping is available on eligible orders above ₹999, subject to the applicable shipping terms.
9. What if my package arrives damaged?
Please contact us as soon as possible, preferably within 3 days of delivery, with photographs of the product, packaging and shipping label. An unboxing video can also help us investigate the issue.
↩️ RETURNS & EXCHANGES
10. What is your return policy?
Eligible products can be returned within 3 days of delivery, provided they meet our return conditions.
11. What condition should a product be in for a return?
The product should be unused, unworn, unwashed and in its original condition, with original tags, packaging and accessories intact.
12. Which products cannot be returned?
Certain hygiene-sensitive, used or opened products may not be eligible for return, including applicable bath salts, foot soak products, fragrance products, candles and wax products. Customized or personalized products may also be non-returnable.
13. Can I exchange a product?
Exchange availability depends on the product and stock. Please contact customer support within the applicable 3-day return window.
14. How do I request a return?
Contact our support team with your Order Number, reason for return and photographs/video if requested. Our team will review your request and provide the next steps.
❌ CANCELLATION & REFUNDS
15. Can I cancel my order?
Yes. You can request cancellation before the order is shipped. Cancellation is not guaranteed once the order has been dispatched.
16. How will I receive my refund?
For eligible prepaid cancellations or approved returns, refunds are generally processed through the original payment method or another applicable refund method.
17. How long does a refund take?
After approval and processing, the time for the refund to reflect in your account depends on your bank, card issuer, UPI provider or payment gateway.
18. Can I cancel a COD order?
You may request cancellation before dispatch. Since payment has not been collected for a COD order, there is no payment refund for a successfully cancelled COD order.
💳 PAYMENTS
19. What payment methods do you accept?
Available payment methods may include UPI, debit cards, credit cards, net banking and Cash on Delivery, depending on your location and checkout availability.
20. Are online payments secure?
We use appropriate payment-processing and security measures to help protect your transaction and payment information.
21. Why did my payment fail?
Payment failures can occur due to bank restrictions, insufficient funds, incorrect details, network issues or payment-gateway errors. You can try again or use another available payment method.
💎 PRODUCTS
22. Are the product images accurate?
We make every effort to display products accurately. However, colours may appear slightly different depending on your screen, lighting and display settings.
23. Are jewellery products made of real gold or silver?
Product material and plating details vary by item. Please refer to the Product Details section for the specifications of each jewellery product.
24. Are candles and wax products handmade?
Some products may be handcrafted. Please check the individual product description for specific information about the product.
25. How should I care for my jewellery?
Keep jewellery away from water, perfumes, cosmetics, chemicals and excessive moisture. Store pieces separately in a clean, dry place when not in use.