Return Policy
Cancellation & 3-Day Return Policy
Effective Date: 14 September 2026
At NIKYANSH VENTURES, we want you to shop with confidence. Please read the following policy carefully before placing an order.
Cancellation Policy
We understand that plans can change. You may request cancellation of your order before it has been shipped.
How to Cancel Your Order
To request a cancellation, contact our customer support team as soon as possible with:
- Order Number
- Name used for the order
- Registered mobile number/email
- Reason for cancellation
Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, you may need to follow our applicable return policy.
Refund for Cancelled Orders
If your cancellation request is approved before dispatch, the eligible amount will be refunded to the original payment method, subject to the applicable payment processing timelines.
For Cash on Delivery (COD) orders that are successfully cancelled before dispatch, no payment refund is applicable because no payment has been collected.
3-Day Return Policy
We offer a 3-day return window on eligible products.
You must raise a return request within 3 days of the date of delivery.
Eligible Return Conditions
To be eligible for a return:
- The product must be unused and unworn.
- The product should be in its original condition.
- Original packaging, tags, labels and accessories should be intact.
- The product should not show signs of damage, stains, alteration or use.
- The product must be returned with all items originally included in the package.
- The return request must be raised within 3 days of delivery.
We recommend recording an unboxing video when opening your package. This can help us verify claims related to missing, damaged or incorrect products.
Damaged, Defective or Wrong Product
If you receive a product that is damaged, defective, incorrect, or missing an item, please contact us within 3 days of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging and shipping label
- A short description of the issue
- Unboxing video, if available
After verification, we may offer an appropriate resolution such as replacement, exchange, store credit or refund, depending on the nature of the issue and product availability.
Non-Returnable Products
For hygiene, safety and product-quality reasons, certain products may not be eligible for return, including:
- Used or opened bath salts and foot soak products
- Used or opened personal-care products
- Opened or used candles, wax products or fragrance products
- Customized or personalized products
- Products damaged after delivery due to misuse
- Products without original packaging, tags or accessories
- Products showing signs of wear or use
Return eligibility will be clearly indicated on the relevant product page wherever applicable.
Jewellery Returns
Jewellery must be returned unused, unworn and in its original packaging. Products showing scratches, damage, missing stones, alteration or signs of wear may not qualify for return.
Please keep the original jewellery packaging and tags until you are satisfied with your purchase.
Fashion Returns
Women’s dresses and suit sets are eligible for return only when they are unused, unworn, unwashed and returned with their original tags and packaging.
Items that have been altered, washed, stained, damaged or worn may not be accepted.
How to Request a Return
Step 1: Contact us within 3 days of delivery.
Step 2: Share your order number and reason for return.
Step 3: Provide photographs/video where requested.
Step 4: Our team will review the request.
Step 5: Once approved, return instructions will be provided.
Step 6: After the returned product passes inspection, the eligible refund/exchange will be processed.
Refund Policy
Once an approved return is received and inspected, we will process the eligible refund according to the applicable payment method and our internal processing timelines.
The refund amount may exclude non-refundable shipping or other charges, where applicable and where permitted.
For COD orders, eligible refunds may require bank/UPI details or another supported refund method.
Important
- Please do not send a product back without an approved return request.
- Returns that do not meet the eligibility conditions may be rejected.
- Delivery timelines for replacement orders may vary depending on product availability and location.
- Promotional, clearance or specially marked products may have different return conditions. Please check the product page before ordering.
Need Help?
NIKYANSH VENTURES
We’re here to make your shopping experience simple and trustworthy.
Email: support@nikyanshventures.com
Phone: +919616444430
Customer Support: Monday–Saturday, 10:00 AM–6:00 PM